How to Establish a Visitor Policy

Establishing a robust visitor policy is crucial for maintaining security and order within any organization or facility.taining security and order within any organization or facility.

What Is a Visitor Policy and Why Is It Important?

A robust visitor policy helps monitor office visitors, enhancing employee safety, productivity, and safeguarding company assets. It aims to:

  • Track visitors to mitigate risks to employee safety, productivity, and company assets.
  • Facilitate smooth and productive interactions with the company.

A good visitor’s policy should achieve the following goals:

  • Ensure safety and compliance: A visitor policy is crucial for safeguarding your company, employees, and guests while ensuring compliance with internal and government regulations. Utilize features found in top visitor management systems, such as photo capture, badge printing, digital signature collection, watchlist checks, evacuation alerts, and more.
  • Limit disruptions: Implementing a professional visitor management system helps minimize disruptions to employee productivity by efficiently managing visitor interactions. Additionally, aiding visitors in scheduling meetings and providing necessary resources optimizes their time on-site.
  • Enhance visitor experience: A well-crafted visitor policy contributes to a positive and efficient experience for all parties involved. By prioritizing pleasant interactions and adhering to established guidelines, you can lay the foundation for mutually beneficial visits.

What Should Your Visitor Policy Include?

Your visitor policy should be clear, easy to understand, and readily available to all employees. Everyone should know the basics of the policy and where to find it if they need to refer to it. Compliance with the policy is essential for everyone on the premises. visitor policy should include the following guidelines:

Streamlined Visitor Sign-in: Initiate the visitor experience with a simple sign-in procedure. Traditionally, visitors would engage with a receptionist, announce their arrival, and proceed to their meeting. However, relying solely on a live receptionist poses challenges:

  1. Receptionist Hiring: Hiring a receptionist can be time-consuming due to talent shortages, with an average hiring period of 36 days. Moreover, turnover rates within the first six months of employment are high.
  2. Availability Constraints: Receptionists may not always be available due to breaks, urgent tasks, or other reasons, leading to delays in greeting visitors.
  3. Schedule Discrepancies: Receptionists might not be informed of schedule changes or updated visitor statuses, potentially causing disruptions and embarrassing situations.

To address these issues, consider implementing a visitor management system. Such a system offers constant availability, user-friendliness, and comprehensive visitor data, surpassing human receptionist capabilities.

Identification Streamlining: Ensure every visitor is documented and identifiable. Instead of traditional logbooks, leverage technology for efficient visitor tracking and record-keeping, benefiting sales and marketing efforts.

Enhanced Badge Systems: Upgrade visitor badges with modern features like immediate printing of badges containing names, photos, and visit purposes. These badges aid in tracking visitor movements, implementing expiration dates for convenience and security.

Selective Access: Tailor access levels based on visitor needs and areas of restriction. Automated badges effectively regulate entry to sensitive zones.

Security Measures: Empower employees to identify and assist lost or suspicious visitors by clearly marking them. Collaborate with the IT department to establish secure network access for authorized visitors.

Enforcement Strategies: Enforce the visitor policy by collaborating with management, security, and facilities teams to address various scenarios effectively. Be prepared to adapt to different situations as they arise.

How to Implement Your Visitor Policy

Implementing Your Visitor Policy:

  1. Notify and Document: Communicate the new policy to employees and frequent visitors through notifications and updates to your Employee Handbook or Code of Conduct. Ensure signage near visitor entrances reflects the changes.
  2. Employee Training: Integrate visitor policy training into employee onboarding and ongoing development to ensure comprehension and adherence.
  3. Policy Updates: Periodically review and update the visitor policy as needed. Document and distribute any revisions to employees and frequent visitors promptly.


A robust visitor policy enhances visitor experiences, promoting productivity and positivity within your company. It effectively manages security risks, allowing a focus on business development,implementing a well-defined visitor policy is essential for ensuring the security, efficiency, and professionalism of your organization. By establishing clear guidelines for visitor management, identification, and access, you can create a safe and welcoming environment for both visitors and employees. Regular updates and training sessions will help maintain the effectiveness of the policy over time. Ultimately, a strong visitor policy not only safeguards your premises but also enhances the overall experience for everyone involved.